1 Your Privacy
My Local Discount (ABN: X) is committed to protecting your personal information in accordance with the Australian Privacy Principles in the Privacy Act as well as other applicable legislation, such as the Spam Act.
2 What information we collect
The personal information we collect about you depends on the dealings you have with us. Personal Information includes information about an individual or business who is reasonably identifiable. For example, if you:
purchase our Discount Card, we may collect personal information such as your name, contact details, email address and delivery address
offer discounts and benefits as a business provider, we may also collect your name and contact details and other business information for the purposes of marketing and promotional activity
sign up for our sales and fundraising program, we may also collect your name and contact details, bank details and other organisational information for business purposes including profit-sharing
make a purchase online or using an electronic device such as an iPhone to purchase the Discount Card, we will collect your name, contact details, order details, credit card details, and delivery address
provide information via social media pages such as providing your name or contact details via the My Local Discount Facebook pages, or our Twitter or Instagram accounts or other social media sites or other social media apps
attend a My Local Discount function or event, we will collect your name, contact details and any dietary or accessibility requirements
enter a competition or complete a survey, in online or printed format, we may collect your name and contact details along with your products or services preferences and feedback
send us an enquiry or provide us with feedback through our online form or via Customer Service, we will collect your name, contact details, details of your enquiry or feedback and information about our response
apply for a job at My Local Discount, we will collect the information you include in your job application, including your and your referee’s contact details
You can transact with My Local Discount and make general enquiries or provide certain feedback anonymously, however in some cases if you don’t identify yourself, we may not be able to respond to you or provide you with the product or service you are seeking: eg, you must identify yourself to purchase a Discount Card online or to arrange for a Discount Card to be delivered to you
ii Collection of personal information by third parties
A number of third parties that are affiliated with My Local Discount may collect your personal information (eg when you join their mailing list, or record your product preferences). My Local Discount is not responsible for the privacy practices of these third parties and this Policy does not apply to them. These businesses should have their own privacy policies, which we encourage you to read before providing your personal information to them.
3 Why we collect personal information
i Main purposes
The main purposes for which we collect, hold, use and disclose personal information are:
processing transactions, face-to-face, offline and online, and delivering products and services
promoting My Local Discount and its products and services, including through direct marketing, events and competitions, public relations and social media
performing research and survey analysis, including for customer satisfaction and product and service improvement purposes.
helping us tailor existing or develop new products, services or offers, and to help us selectively target promotional offers and opportunities
protecting the security of our premises, staff, customers, suppliers and merchandise (including theft and fraud prevention)
answering queries, resolving complaints and responding to social media
recruitment of employees and contractors
We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.
ii Direct marketing and opting out
By providing your address, email address and telephone numbers to My Local Discount, you consent to My Local Discount contacting you for the purposes set out above.
We may send this information in a variety of ways, including by mail, email, social media (including my but not limited to, Facebook, Instagram, Twitter), SMS and telephone.
You can opt out by contacting us by phone on 07 5482 2710 or by email at ben[at]mylocaldiscount.com.au;
advising us if you receive a marketing call that you no longer wish to receive these calls; or
using the unsubscribe facility that we include in our electronic messages (eg email) to opt out of receiving those messages.
iii Email and mobile communication
If you provide us with an email address or phone number, you consent to electronic communication such as notices or reminders being sent to you via that address or number. You may prefer to provide to us with your personal email address or phone number rather than a work related one.
4 Who we may share your personal information with
We may share your personal information with third parties where appropriate for the purposes set out above, including:
financial institutions for payment processing
referees for the purposes of recruitment and hiring
My Local Discount’s contracted service providers or partners, including: local businesses, charities, sporting clubs, delivery and shipping providers, information technology service providers, venues and event organisers, marketing and communications agencies, research and statistical analysis providers, electronic marketing software providers, manufacturers and suppliers, external business advisers (such as accountants and lawyers),
regulatory, law enforcement and other government bodies to comply with laws
We may ask one of these third parties to contact you directly for a specific purpose, and provide us with information collected from you in the course of providing the relevant products or services.
5 Cross border disclosure
We may disclose personal information to overseas recipients located in other countries or jurisdictions depending on the nature of the services those recipients provide to My Local Discount (for example storing data via a cloud service, or where some of My Local Discount’s applications are hosted on servers located overseas)
6 Data quality and security
We hold personal information in a number of ways, including in printed documents, electronic databases and email contact lists. We take reasonable steps to:
ensure that the personal information that we collect, use and disclose is accurate, up to date and relevant;
protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure; and
destroy or permanently de-identify personal information that is no longer needed for purposes permitted by the Australian Privacy Principles.
We endeavour to protect the personal information of users of our website and other applications. However we cannot guarantee the security of information you disclose online: you disclose that information at your own risk. You can also help protect your personal information by keeping your account details confidential or frequently changing passwords. If you become aware of any security breach, please let us know as soon as possible.
iii Third party sites
Links to third party sites that are not operated or controlled by My Local Discount are provided for your convenience only. My Local Discount is not responsible for the privacy or security practices of external sites. Third party websites should have their own privacy and security policies, which we encourage you to read before supplying any personal information to them.
7 Access and correction
Please contact our office if you would like to access or correct the personal information that we hold about you. We may ask you to verify your identity before processing any access or correction requests, to make sure that the personal information we hold is properly protected.
We will generally provide you with access to your personal information within 30 days, subject to some exceptions permitted by law. We will also generally provide access in the manner that you have requested (eg by providing photocopies or allowing a file to be viewed), provided it is reasonable and practicable for us to do so. We may however charge a fee to cover our reasonable costs of locating the information and providing it to you.
If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete or irrelevant, we will take reasonable steps to correct that information to ensure that it is accurate, up-to-date, complete and relevant.
8 Complaints or Questions
Email: ben [at] mylocaldiscount.com.au
Online: Customer Enquiry & Feedback Form
Telephone: 07 5482 2710
All complaints received will be dealt with fairly and in a timely manner and in most cases, we expect that complaints will be investigated and a response provided within 30 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you and tell you when we expect to provide our response.
9 Changes to this Policy
My Local Discount welcomes your questions and comments about privacy. Should you have any queries or concerns, contact us.